Solutions · Customer Success

Onboarding that customers
complete without a call.

Replace the 10-session enablement playbook with a self-serve NavTour library. Customers learn at their own pace, CSMs track completion, and time-to-value drops.

Start free → All use cases

01/Self-serve onboarding

Replace 10 onboarding calls with
one self-serve hub.

Build a NavTour library for every workflow your customers need to learn — setup, daily tasks, admin settings, integrations. Customers complete onboarding at their own pace and CSMs spend time on strategy, not feature explanations.

✓Demo Hub organized by onboarding stage or role
✓Bilingual EN/ES onboarding for Americas customers
✓Step completion tracking per customer workspace

Onboarding hub · self-serve

Time-to-value

Customers progress without waiting

No calendar invite needed. They complete the tour at 9 PM if that’s when they have time.

02/Feature adoption

New features get used,
not just announced.

Ship a NavTour with every feature release targeted at existing customers. Embed it in the release email, the in-app notification, and the knowledge base. Customers see the workflow — adoption follows.

✓From capture to published demo in 15 minutes
✓Embed in Intercom, Zendesk, or any in-app messaging tool
✓Analytics on which features customers actually explored

Feature release · adoption demo

Adoption loop

Show, don’t announce

Customers who watch the walkthrough adopt the feature at 3× the rate of those who only read the release note.

03/Renewal prep

Renewal reviews that show
value, not just slides.

Build a personalized NavTour for each renewal conversation — highlight the workflows the customer actually uses, the features they’ve adopted, and the workflows they haven’t tried yet. Champions use it to make the internal case.

✓Showcase with customer-specific usage highlights
✓Forward-able link for internal stakeholder sharing
✓Engagement tracking so CSMs know who reviewed it

Renewal showcase · personalized

Renewal prep

Value-led, not slide-led

Champions forward the showcase. Decision makers self-serve the story.

Cut your onboarding call count in half this quarter.

Free to start. Build your first onboarding hub before end of the week.

Start free → See all solutions

For enterprise teams

Need SSO, data residency, or a custom MSA?

Our enterprise team works with P4 Software, Barrdega, and 40+ customers across 32 countries. We’ll scope a pilot that fits your compliance needs.

Talk to the team →

Onboarding that customerscomplete without a call.

Replace 10 onboarding calls withone self-serve hub.

New features get used,not just announced.